OWNER OF THE WEBSITE
Fly-blue.es is a website owned by CATAMARANES MALAGA. S.L. with C.I.F.: B93719474 and registered in the Mercantile Registry of Malaga, with registered office at Calle Don Juan Diaz, 4 3ºA, Postal Code 29015, Malaga, with telephone number 665 600 040 and email: info@fly-blue.es.
Fly-blue.es is a website owned by CATAMARANES MALAGA. S.L., dedicated to the activity of MARITIME EXCURSIONS, hereinafter identified as Fly Blue - Great Catamaran, acts as responsible for the contents of the web page fly-blue.es and for the Commercial Policy of the Establishment.
CONTRACT BETWEEN USER AND FLY BLUE - LARGE CATAMARAN
Through the present document the General Conditions are detailed that will bind FLY BLUE - GRAN CATAMARAN and the User in the processes of commercialization of boat tickets through the present web site, conditioned to the acceptance without modifications of the same one so that the legal relation between the parts takes full effect.
The User declares that he/she is over 18 years of age and/or has the necessary legal capacity to be bound by this agreement and to use this Web site in accordance with the General Terms and Conditions set forth herein, which he/she understands and fully understands.
PURCHASE OF PRODUCTS AND SERVICES THROUGH THE WEBSITE
The sale to the User of tourist products and services through the website will be carried out by FLY BLUE - GRAN CATAMARAN, which has the necessary permits and licenses for the development of its activity.
In particular, the Website User agrees that he/she will only use the Website for him/herself and that the products or services purchased through the Website will be for his/her own use or consumption or that of persons on behalf of whom he/she is legally authorized to act. The User shall not resell products or services purchased through the Website to other persons. The VAT applied to the service is the general rate of 21% and the reduced rate of 10% for those operations and services that are applicable according to the VAT Law.
FLY BLUE - GRAN CATAMARAN will be responsible to the User for the fulfilment of the obligations derived from the regulations in force and from the terms and conditions of sale of each of the products and services or package trips that are contracted, without FLY BLUE - GRAN CATAMARAN assuming any obligation or responsibility for those products or services that it does not provide or sell directly to the User.
SALES PROCESS
FLY BLUE - GRAN CATAMARAN has a simple and fast ticket search and purchase system:
Select the departure date and the number of adults, minors and infants under one year of age.
The screen will display all available options: all schedules and prices.
Select your best departure and return option.
Fill in the requested data to start the purchase process.
The purchase process will be carried out once you complete the payment details and confirm them.
The User, upon valid completion of the purchase, will be able to view the ticket and print or save it.
The User will also receive an email with the data and confirmation of the purchase of the ticket.
PASSENGER INFORMATION
Ticket
The FLY BLUE - GRAN CATAMARAN ticket is unique but can be transferred to another user, but when boarding with the ticket, it will not give access to other users with other copies of the ticket, so once the user has accessed the ship, any other copy of the ticket will deny its holder access to the ship. If the company finds that the ticket is a forgery, it may refuse access to the ship.
The holder of the ticket is covered by the Compulsory Passenger Insurance, and the company is not liable for damages caused by the passenger's imprudence or for non-compliance with the safety regulations indicated.
You should keep your ticket in order to file any kind of claim or complaint.
Boarding pass
The ticket is the boarding card itself, so the user, once the purchase is made, receives the ticket without the need to make any further formalities prior to boarding. In the case that the user needs to carry out any step prior to boarding, the ticket obtained will specify the action to be taken by the user before boarding.
In case of loss of the ticket FLY BLUE - GRAN CATAMARAN does not assume any responsibility for this loss.
Shipping
It is important that the User respects the schedules in order to guarantee the correct boarding.
Only the User, his/her companions, minors and infants in their care, may board together with the same ticket through the passenger accesses.
Documentation required for shipment
The User and his or her companions must always have the necessary documentation in accordance with current law: DNI, PASSPORT or NIE. The documents must be original and in force.
Luggage
The User may not take luggage on board the vessel. The following shall not be considered as luggage: handbags, plastic bags, computer cases, baby carriages and other similar everyday items, the number of such items per passenger being limited to 3. The company and the ship's crew are not responsible for jewelry, jewelry, money or valuables owned by passengers. It is forbidden to carry on board illicit trade goods and dangerous goods.
Ticket Cancellation or Modification
Cancellation or cancellation by the passenger of tickets issued for a specific date and time is only possible 48 hours before the day of departure, in any case the passenger is entitled to the following refund for cancellation or cancellation:
- Up to 20 days before the day of departure: 100% refund.
- Up to 5 days before the day of departure: 50% refund
- Up to 48 hours before the day of departure: 25% refund
- Within 48 hours before the day of departure: 0%.
Modifications or changes by the passenger of tickets issued for a specific date and time is only possible 48 hours before the day of departure, in any case have an administrative management fee of 12 euros for each change or modification of tickets issued and are subject to availability of free seats on dates and times in which the change or modification is intended.
Procedure for cancelling or cancelling, modifying or making a change to a ticket: the user must send a written request by email to info@fly-blue.es, attaching the boarding document (ticket) as well as the last 4 digits of the bank card used to make the purchase or, where applicable, proof of payment through the pier's POS terminal, and must also include the telephone number and/or email with which the booking or ticket purchase was made. If the customer does not follow this procedure within 48 hours of the day of departure, cancellation, cancellation, modification or the intended change will not be possible.
In the event of no-show on the day and at the time scheduled for departure, the user shall not be entitled to any refund of the amount paid for the Ticket.
Minors and pregnant women
Minors must travel with an adult companion who will be solely responsible for them. If the companion of the minor is not his/her father, mother or guardian, he/she must submit a specific authorization signed by his/her father, mother or guardian together with a photocopy of his/her ID card and must communicate it at the time of reservation or purchase of the ticket in the comments section.
Pregnant women may travel but the company may request a medical certificate authorizing them to travel after the 28th week of pregnancy. In any case, this must be communicated at the time of booking or purchase of the ticket in the comments section.
People with reduced mobility
Passengers with reduced mobility must communicate it at the time of booking or purchase of the ticket in the comments section and must be accompanied by a companion to facilitate assistance on the trip. Both ground and onboard personnel will provide assistance at all times for the smooth running of the trip. At the time of boarding, this may be before or after the rest of the passengers. Once on board the staff will indicate the most suitable place for the trip.
Pets
Our friends the dogs are welcome on board, but they must be provided with the documentation prescribed by the competent Authorities. This circumstance must be communicated at the time of booking or purchase of the ticket. Other animals are forbidden on board without authorization prior to boarding.
Cancellations or delays in departures and/or arrivals
If your trip suffers any kind of delay in the departure and/or arrival, as well as any cancellation, you can claim to the company FLY BLUE - GRAN CATAMARAN, which will respond to your claim.
PRICES
Prices are specified in full, including taxes, fees and management fees.
MEANS OF PAYMENT
Credit card payments.
The user declares that he/she is the legitimate holder of the payment instrument and as such can legally make the purchase, under his/her sole responsibility.
PROTECTION OF PERSONAL DATA
On the processing of personal data and without prejudice to other legal obligations in compliance with data protection provisions, personal data collected will not be processed or used for any purpose other than the purchase of the ticket, nor kept for longer than necessary. Personal data will be deleted automatically and without undue delay once the vessel's voyage has been safely completed or, as appropriate, at the conclusion of an investigation or legal proceedings following an accident or emergency.
The User also declares that all the information provided by him/her for the purchase of the ticket is true, complete and accurate.
PROMOTIONAL CODE
The promotional code provided to the user FLY BLUE - GREAT CATAMARAN by any means or provider is not cumulative with other offers and promotions and can only be used on the fly-blue.com website.
FLY BLUE - GRAN CATAMARAN reserves the right to invalidate the promotional code if it detects that it is being used fraudulently.
The promotional code may be used by the customer who made the purchase or by a third party to whom the purchaser has assigned the voucher.
Each promotional code is unique and will be subject to the validity period and specific conditions indicated therein.
In the event that the user cancels a purchase that has generated a promotional code, the coupon will be cancelled if it has not yet been used.
LIMITATION OF LIABILITY
FLY BLUE - GRAN CATAMARAN offers this web site in the state in which it is presented, FLY BLUE - GRAN CATAMARAN makes the greatest efforts to update, maintain and operate the web site and cannot guarantee the absence of technical faults, the infallibility of the service through the web page, nor that the system or portal is operative at all times.
The limitation of responsibility of FLY BLUE - GRAN CATAMARAN will be the one established by the legislation applicable to the effect and especially the regulation to the travel agencies. In any case it cannot assume the responsibility on direct or indirect damages by lost profits or emergent damage derived from the sale of a product or offered service, that by other people's cause or negligence of the supplier of service or product could be caused.
If due to force majeure (including, but not limited to, political or economic disorders or instabilities affecting security), deficiencies are derived in the reservations, confirmations and/or execution of any trips or services that are contracted through FLY BLUE - GREAT CATAMARAN, For circumstances that are not foreseeable or solvable by FLY BLUE - GRAN CATAMARAN or if it is even impossible to comply with some of the agreed services, FLY BLUE - GRAN CATAMARAN and/or the companies of the FLY BLUE group are excluded from any legal responsibility derived from these deficiencies or noncompliances, unless it is clearly stated that FLY BLUE - GRAN CATAMARAN lacks professional diligence.
CUSTOMER SERVICE
FLY BLUE - GRAN CATAMARAN has a customer service available for any additional information or questions you may have. Our communication channels are:
By phone 665 600 040
Email: info@fly-blue.es
Customer service hours are listed at the bottom of the home page of the www.fly-blue.es website.